Join our team for this exiting new opportunity!
*Responsible for resolving data equipment and service issues via 800# line for both internal and external customers.
*Provide exceptional customer service to internal and external customers.
*Serve as a data equipment and service subject matter expert.
*Maintain effective and productive working relationships with all peers and leadership team.
*Recognize and communicate potential customer impacting data network problems and work directly with the WDTS to resolve customer problems.
*Recognize and recommend operational improvements.
*Commitment to improve the quality of data related support in the NE Area.
*Technical support experience preferred.
*Extensive knowledge on all VZW data products and services (TXT Messaging, Mobile Web, Mobile Web 2.0, Get It Now, PIX/FLIX Messaging, PDA's, Laptops, Wireless Sync, NationalAccess, BroadbandAccess, and CDPD.
*Understanding of the following systems, ACSS, VISION, or I2K.
*Excellent interpersonal and organizational skills.
*Microsoft Technical Certifications strongly preferred.
*Demonstrate the ability to understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer.
*Ability to demonstrate strong aptitude and knowledge of personal computer hardware/software; possess fundamental understanding of Internet connectivity, networking terminology, web and email protocols.
It takes dedicated, hard-working people like you to provide the largest, most advanced, nationwide wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.
We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
Please apply on-line or fax a resume to 203-741-7490
When applying, please reference Job ID: 153039
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