Cornerstone Services Inc. is part of Cornerstone Brands, a family of leading home and apparel brands including Frontgate, Garnet Hill, Grandin Road, Ballard Designs, Improvements, Chasing Fireflies and TravelSmith. Cornerstone is a division of HSNi (Nasdaq: HSNI), a $3 billion interactive multi-channel retailer that offers an innovative, differentiated retail experience on TV, online, via mobile, in catalogs, and in brick and mortar stores.
Cornerstone Services Inc. is a direct marketing company with a very strong emphasis on using product knowledge, professional telephone etiquette, and listening skills to develop a strong rapport with the customer. Customer Sales and Service Professionals will work in a fast paced, inbound contact center environment selling and assisting our customers with the purchase of indoor & outdoor home decor, along with travel inspired clothing, accessories and travel gear.
Minimum of 1-2 years of customer focused experience required
Preferred experience in an apparel or furnishings retail environment
Demonstrates Professional Behavior
Customer Champions: Ability to empathize, listen and respond to create Astonishing Customer Experiences
Ensures One Call Resolution by meeting customer’s needs and exceeding expectations
Develops strong working rapport with others
Effectively listens and demonstrates good judgment to trouble shoot and resolve problems
Technically Savvy, excels in multifunctional environment
Effective in connecting with the customer and using consultative sales skills to meet and exceed brands Average Order Value
Succinctly communicates with persuasion and empathy
Projects energy, enthusiasm and smiles on every call
Excellent to high computer skills to include use of internet daily, instant message communications and Microsoft Office
Must possess strong written and verbal communication skills.
Ability to handle heavy flow of inbound calls
Ability to navigate multiple windows and multi- task required
Must be detail oriented and work as a team player to ensure customer service excellence
Must be able to sit for long periods of time
$10.00/Hour base pay
Mid-day shifts, Part-time position with an average of 18-28 hours/week
Must be able to work one weekend day per week as part of your shift
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