RETURNS CO WORKER

IKEA

Job Description

Provide a positive customer service experience in the Returns Department to strengthen IKEA’s position as the best home furnishing store

Ensure that returns/exchanges are done accurately and in a timely manner

Adhere to inventory control procedures

Follow all IKEA cashier balancing policies and procedures

Fill spare parts requests

Assemble furniture when required to determine quality/usage issues

Communicate the IKEA returns policy to other co-workers and customersˇ Resolve and follow-up on customer issues that extend beyond the immediate transactions

Communicate to managers customer issues/concerns about our Returns policy

Use available resources to educate yourself on product features, MHS/NSS Returns systems and customer interaction skills

Contribute to an environment where the IKEA Culture is a strong and living reality that embraces the diversity of coworkers and customers

Assume responsibility for other tasks and projects as they occur

Proactive and courteous customer approach

Good communication skills

Willingness to share your knowledge and learning

Problem-solving skills

Interest in home furnishings

Computer aptitude

Ability to lift 50 lbs. (25 kg) and operate a pallet jack

IKEA offers a competitive salary, excellent benefits and an outstanding work environment. A few of our benefits include life, dental and health insurance, 401(k)with company match, paid vacation, personal and sick days, tuition reimbursement, store discount,annual bonus potential and much more

Location Information

7810 KATY FREEWAY
HOUSTON, TX 77024